Refund & Return Policy — Hypedept
We want you to love your Hypedept order. If something isn’t right, here’s how our refund and return process works.
1. Return Eligibility
Items can be returned or exchanged within a specified return window from the date of delivery, provided they are unused, unwashed, and in their original condition with tags attached.
2. How to Start a Return
To initiate a return or exchange, email us at admin@hypedept.com.co with your order number and the reason for the return. Our team will guide you through the next steps.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at admin@hypedept.com.co with your order number and photos of the product and packaging. We will arrange a replacement or refund promptly.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed back to your original payment method. Processing times may vary depending on your payment provider.
5. Non-Returnable Items
Certain items, such as final sale products or items marked as non-returnable at checkout, are not eligible for return.
6. Order Cancellations
Orders can only be modified or canceled before they are prepared for shipment. Please contact us as soon as possible at admin@hypedept.com.co if you need to make a change.
7. Shipping Costs for Returns
Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.
For any return or refund questions, reach out to us at admin@hypedept.com.co.